Privacy Policy

Caribbean Ambulance, Caribbean AirCare, and Island Health (collectively, “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard personal information in connection with our services, digital platforms, and websites. By using our services or visiting our website, you agree to the practices described in this policy.

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1. Information We Collect

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We may collect the following categories of information:

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Personal Information
When you request services, complete forms, contact us, or interact with our website, we may collect personal information such as your name, email address, phone number, mailing address, date of birth, and emergency contact information.

Patient and Medical Information
In order to provide ground and air medical transport and related healthcare services, we may collect medical and health-related information, including but not limited to medical history, condition details, treatment information, and physician or facility contact details. This information is handled in accordance with applicable healthcare privacy laws.

Payment and Billing Information
To process payments for services, we may collect billing and payment information. Payment data is processed securely through third-party payment processors and is not stored directly by us except as required for billing and recordkeeping.

Operational and Transport Information
We may collect information related to service coordination, including pickup and destination locations, transport timing, flight or vehicle details, and communications related to care delivery.

Usage Data and Analytics
When you visit our website, we may automatically collect information such as IP address, browser type, pages visited, and other technical data to help improve our digital services and user experience.

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2. How We Use Your Information

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We use collected information to:

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• Provide, coordinate, and deliver ground and air medical services

• Ensure continuity of care and operational safety

• Communicate with patients, families, facilities, and partners

• Process billing, payments, and insurance-related matters

• Improve service quality, training, and operational effectiveness

• Maintain compliance with legal, regulatory, and accreditation requirements

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3. How We Share Your Information

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We respect your privacy and only share information as outlined below:

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With Service Providers
We may share information with trusted third-party providers who support our operations, such as billing services, payment processors, IT providers, and medical documentation platforms. These parties are required to safeguard your information and use it only as necessary to perform their services.

For Medical Care and Coordination
Information may be shared with hospitals, physicians, emergency responders, insurers, or other healthcare entities as necessary to provide care and coordinate services.

With Consent
We may share information beyond routine operations only with your explicit consent, which may be withdrawn where legally permissible.

Legal and Regulatory Requirements
We may disclose information when required by law, regulation, court order, subpoena, or governmental request.

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4. Data Retention

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We retain personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, and maintain required medical and business records. Information is stored securely in accordance with applicable standards.

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5. Security of Your Information

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We implement industry-standard administrative, technical, and physical safeguards to protect personal and medical information against unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions, no system can be guaranteed to be 100% secure.

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6. Your Rights and Choices

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Depending on applicable law, you may have the right to:

• Request access to or correction of your personal information

• Request deletion of certain information, subject to legal or medical record requirements

• Restrict or object to certain uses of your information

• Withdraw consent where applicable

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Requests may be subject to identity verification and legal limitations.

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7. Cookies and Tracking Technologies

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Our websites may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience. You may adjust browser settings to control cookies, though some features may be affected.

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8. Third-Party Links

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Our websites may contain links to third-party sites. Caribbean Ambulance, Caribbean AirCare, and Island Health are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in operations, technology, or legal requirements. Updates will be posted with a revised effective date.