Terms and Conditions

Welcome to Caribbean Ambulance, Caribbean AirCare, and Island Health (collectively, “we,” “us,” or “our”). By requesting, scheduling, or using our ground or air medical services, or by accessing our websites or digital platforms, you (“Patient,” “Client,” or “You”) agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, please do not use our services.

1. Services

We provide ground ambulance services, air ambulance and aeromedical transport, medical coordination, and related healthcare services. Services may be scheduled, emergent, or requested through third parties such as hospitals, physicians, insurers, or emergency responders. All services are subject to availability, operational conditions, and clinical determination.

2. Authorization for Care and Transport

By requesting or accepting services, you authorize Caribbean Ambulance, Caribbean AirCare, and Island Health to provide medical care and transport as deemed medically appropriate by our clinicians, medical directors, and operational staff. In emergent situations, care may be rendered under implied consent as permitted by law.

3. Financial Responsibility and Payment

Clients or responsible parties agree to be financially responsible for services rendered, including any applicable transport, clinical care, medical supplies, standby time, and administrative fees, unless covered by insurance or another payer.

Payment terms may include deposits, pre-authorization, or guarantees depending on the nature of the service. Accepted payment methods include [insert accepted methods]. Insurance coverage is not guaranteed, and any unpaid balance remains the responsibility of the client or responsible party.

4. Cancellations, Delays, and Rescheduling

Scheduled services may be canceled or rescheduled subject to operational constraints. Late cancellations or no-shows may result in charges for incurred costs, including crew standby, aircraft or vehicle positioning, and administrative expenses.

We reserve the right to delay, modify, or cancel services due to weather, mechanical issues, safety concerns, regulatory requirements, crew availability, or other factors beyond our control. In such cases, reasonable efforts will be made to notify affected parties.

5. Safety and Conduct

The safety of patients, crew members, and the public is our highest priority. All patients, family members, escorts, and third parties are expected to comply with crew instructions, safety protocols, and operational requirements.

We reserve the right to refuse or terminate services if unsafe, abusive, disruptive, or noncompliant behavior occurs, or if continued service would pose a risk to safety. Such termination does not relieve financial responsibility for services already rendered.

6. Medical Decision-Making

All clinical decisions are made by qualified medical personnel in accordance with medical protocols, physician oversight, and applicable regulations. Transport modality, routing, destination, and treatment decisions are determined based on medical necessity, safety, and operational feasibility.

7. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from services provided shall be limited to the amount paid for the specific service giving rise to the claim. We are not responsible for outcomes resulting from factors beyond our control, including patient condition, weather, third-party actions, or facility limitations.

Nothing in these Terms limits liability where such limitation is prohibited by law.

8. Privacy and Confidentiality

We are committed to protecting patient privacy. All personal and medical information is handled in accordance with applicable privacy laws and our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of information as described in that policy.

9. Third-Party Providers and Facilities

Services may involve coordination with third-party providers, hospitals, insurers, aviation partners, or ground services. We are not responsible for the acts or omissions of third parties not under our direct control.

10. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to weather events, natural disasters, regulatory actions, mechanical failures, labor disruptions, or acts of God.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated Effective Date. Continued use of our services constitutes acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the U.S. Virgin Islands [or insert jurisdiction if different]. Any disputes arising from these Terms or services provided shall first be addressed through good-faith negotiation or mediation before pursuing formal legal action, unless otherwise required by law. Each party is responsible for its own legal costs.